Get all of your questions about visiting the venue answered below.
The Louisville Palace/Mercury Ballroom Box Office: (502)583-4555 #1 from menu Information: (502)583-4555 #2 from menu Hearing Impaired: (502)583-4555 #1 from menu then 3
The Box Office accepts MasterCard, Visa, American Express, Discover and cash.
The Louisville Palace Box Office also serves as the primary box office for the Mercury Ballroom.The Box Office is located to the immediate right of the Louisville Palace Theatre entrance. Monday - Friday from 12PM to 5PM On show days, the box office will be available at the Mercury Ballroom. It will open 2 hours prior to the show start and close when the headliner takes the stage.
Will Call Info
Tickets can be picked up at the Will Call Window one hour prior to scheduled show time. Customers must have a picture ID, the actual credit card and the confirmation number.
For Handicapped Accessible seating, please call (502) 583-4555 #1 from the menu
There is The Clay Commons Garage and the Fifth St. garage and after hours parking on the streets.
General Rules: The Mercury Ballroom is a standing room only general admission house. Camera Policy: Personal cameras are allowed at the discretion of the attraction. Flash photography, video and removable lens cameras are not permitted without venue approval. There is no smoking allowed in the venue.
Child Rules: All children regardless of age must have a ticket unless otherwise specified by the shows promoter.